Example build · 06
A shared inbox that sorts itself out.
An inbox organiser reads what lands in a shared mailbox, sends each message to whoever should deal with it, and flags anything that has been sitting too long. Nothing is deleted and nothing is answered on your behalf. It sorts, it routes, and it makes sure nothing quietly ages.
An inbox everybody can see is an inbox nobody owns.
info@ starts as a good idea and becomes a place things go to be forgotten. Three people can see it, so each assumes another has it. Genuine enquiries sit between a bin bag of spam and a supplier newsletter, and something important gets found a week late by accident.
Nobody is doing anything wrong. The design is wrong.
Read, sort, route, chase.
Reads everything that arrives
Enquiries, supplier mail, invoices, the lot.
Works out what each thing is
A new enquiry, a reply on a live job, an invoice, or something that needs nobody.
Sends it to a person
Not a folder that also nobody owns. A person, with a reason attached.
Drafts the boring ones
Routine replies come back as drafts for a human to send. Never sent automatically.
Flags what has gone quiet
Anything unanswered past the window you set comes back up, more insistently.
Three reads and a draft, and it never presses send.
AI
It reads and categorises
Works out what each message actually is, including when the subject line is useless, which it usually is.
AI
It decides who should see it
Based on your rules, applied to what the message is actually about rather than who it was addressed to.
AI
It drafts the routine replies
The ones you write forty times a year. They arrive as drafts, in your voice, waiting.
You
You press send. Always.
Nothing leaves the building without a person. A shared inbox is where your reputation lives and software does not get to speak for you in it.
The part that matters
Nothing is deleted, nothing is sent.
The two fears about letting software near an inbox are that it bins something important or replies with something stupid. Neither is possible here.
Nothing is deleted, ever
It sorts and labels. Everything is still there, and everything is still searchable.
Nothing sends itself
Drafts only. Every message that leaves has been read by a person.
It is your mailbox
Gmail or Outlook, your account, your data. Stop working with us and nothing changes about who owns what.
It gets louder, not quieter
The failure mode is nagging you about something that has not been answered. It is never silent about a message it could not place.
- Gmail
- Outlook
Common questions
What people ask before they say yes.
Will it delete anything?
No. It has no ability to delete. It sorts, labels and routes, and everything remains in the mailbox exactly as it arrived.
Will it reply to customers by itself?
Never. It drafts the routine ones and a person sends them. That limit is built in rather than switched on.
What about confidential emails?
It reads the mailbox to sort it, in the same way an email client does. If there are addresses or subjects it should never touch, they are excluded at setup and it never sees them.
Does it work with Outlook, or just Gmail?
Both. Those are the two we have built against.
What if it puts something with the wrong person?
They forward it and you adjust the rule. Most people revise the rules once in the first fortnight and then stop thinking about it.
Can it work with an inbox that already has ten thousand emails in it?
Yes, and we would usually start from today rather than trying to sort the history. Ten years of backlog is a different job and normally not worth doing.
Next step
Twenty minutes, no obligation.
Tell us how many people share the inbox and what usually gets missed. We will tell you whether this helps and roughly what it costs.